Get Support
Need help? Our expert support team is here to assist you 24/7 via WhatsApp. Get instant help with transactions, account issues, and more.
Contact Us on WhatsApp
Get instant support from our team. Click below to start a conversation on WhatsApp.
How Can We Help?
Select your issue type for faster assistance
Issues with exchanges, payments, or transaction status
Account access, verification, or profile problems
Suspicious activity, fraud reports, or security questions
How-to guides, feature explanations, or general inquiries
What are your support hours?
Our WhatsApp support is available 24/7. We typically respond within 5-15 minutes during business hours and within 30 minutes during off-hours.
How quickly do you respond?
Response times vary by urgency: Critical issues (security/fraud) - Immediate, Transaction issues - Within 15 minutes, General questions - Within 30 minutes.
What information should I provide?
Please include: Your registered email, transaction ID (if applicable), description of the issue, and any error messages you're seeing.
Do you support other languages?
Yes! Our support team can assist in English, Sinhala, and Tamil to better serve our Sri Lankan users.
To help us assist you quickly, please have the following information ready: